Privacy

Hart Materials Limited is committed to protecting and respecting your privacy.

Hart Materials Limited operates the www.hartmaterials.com website.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time, so please check this page occasionally to ensure that you are happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to Hart Materials Limited, Planks Lane, Wombourne, Staffordshire, WV5 8EB, UK. Alternatively, you can telephone 01902 895446.

Who are we?

Hart Materials Limited is a specialist supplier of metals, metallic composite products and chemicals and, its key activity is to supply raw materials to manufacturing industry in the UK, Europe and countries outside Europe.

Hart Materials limited is a registered company (no. 06504658) and the name and registered office is: Hart Materials Limited, 12 Johnson Street, Woodcross, Coseley, West Midlands, WV14 9RL.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you send us an enquiry via our ‘Contact Us’ page, signup for our newsletter or register for access to our ‘Technical Library’.

What type of information is collected from you?

We only collect basic personal information about you, which does not include any sensitive types of data.

The personal information we collect might include your name, company, email address, IP address, and information regarding which pages are accessed and when.

Why do we need your personal information?

We need to know your basic personal information in order to understand what you are looking for from the company and to optimise our products and services. 

We will not collect any personal data from you that we do not need to enable us to provide the best possible service.

How is your information used?

Specifically, we may use data:

  • For our own internal records
  • To improve our products and services
  • To contact you in response to a specific enquiry
  • To develop the website for users
  • To send you promotional emails about products, services, and other things we think might be relevant to you

How long do we keep your personal information?

We are required under UK tax law to keep customers’ basic personal data (name, contact details) for a minimum of 6 years, after which time it will be destroyed. If your information is used for marketing purposes, it will be kept until you notify us that you no longer wish to receive this information.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

All the personal information collected is processed by our staff in the UK. For the purposes of website hosting and storage, this information is located on servers in the UK.

The Data Protection Controller at Hart Materials Limited is Nikki Davies.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Service providers and partners

We may use the following third-party service providers named below to process and store your data:

  • MailChimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct email marketing communications from us, then you can choose not to tick the relevant boxes situated on the contact forms where we collect your information.

We will not contact you for marketing purposes by phone, text message or post. You can change your marketing preferences at any time by contacting us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone on 01902 895446.

What are your rights?

Hart Materials Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

If you wish to be informed of what personal data we hold about you and if you want it to be removed from our systems, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or writing to Hart Materials Limited, Planks Lane, Wombourne, Staffordshire, WV5 8EB, UK. Alternatively, you can also telephone 01902 895446. Our Data Protection Officer is Nikki Davies.

In certain circumstances, you have the right:

  • To access and receive a copy of the personal data we hold about you
  • To rectify any personal data held about you that is inaccurate
  • To request the deletion of personal data held about you
  • You have the right to data portability for the information you provide to Hart Materials Limited. You can request a copy of your personal data in a commonly used electronic format so that you can manage and move it.
  • You have the right, at any time, to object to us using your personal information

Please note, we will ask you to verify your identity before responding to such requests.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) by calling 0303 123 1113.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. On the website, information is encrypted and protected with an SSL certificate. When you are on a secure page, a lock icon will appear at the top of web browsers such as Google Chrome.

Information transmitted normally over the Internet, can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'

Like many other websites, the Hart Material Limited website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by external organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Transferring your information outside of Europe

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website Recording

Like many of other websites, we use Google Analytics on www.hartmaterials.com.

Google Analytics is a piece of software that records data about visitors to the website, such as: 

  • What website you came from to get here
  • How long you stay for
  • How many pages you look at
  • What kind of computer you are using

The tracking information allows us to better understand the kind of people who come to the site and what content they are interested in. This allows us to improve the content and design of the website.

No personally identifying data is included in this type of reporting.

All of this activity falls within the bounds of the Google Analytics Terms of Service.

Review of this Policy

We keep this Policy under regular review. This policy was last updated in January 2019.

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